FB Plus Membership FAQ

Helpful information for managing your FB Plus account and FB Plus membership FAQs

FB Plus Auto-Renew Account

FB Plus Pass Account

Ads Free Player and Casting

Analytics, Stats, and Features

Learn About FB Plus

General FAQs

How do I update my payment information?

Click "FB Plus" from your account drop down menu. From here you can change / update your payment information.

How do I cancel FB Plus?

Click "FB Plus" from your account drop down menu. From here you can cancel FB Plus at anytime. Note that if you cancel your FB Plus membership, you will continue to have access to all features until the end of the billing period.

How do I switch FB Plus plans?

To switch from Monthly to Yearly auto-renew, simply cancel your monthly subscription and re-sign up for yearly at the end of the grace / billing period (when your membership expires). The same is for switching from Yearly to Monthly, but the end grace / billing period could be much longer.

To switch to FB Plus Passes, please cancel your subscription and then purchase an FB Plus Pass at the end of the grace / billing period (when your membership expires).

Can I view my payment history?

Click "FB Plus" from your account drop down menu, then access the "invoices" section. From here you can see all your FB Plus transactions.

When will my auto-renew payment go through?

Click "FB Plus" from your account drop down menu, then review the Access and Billing Information sections. From here you can see the "Next Billing Date".

Can I buy FB Plus Passes while on an auto-renew plan?

No. You can access FB Plus content features while on an auto-renew plan OR with FB Plus passes, but not both at the same time.

FB Plus auto-renew is on sale, can I apply the sales price to my existing subscription?

No. FB Plus auto-renew sales are for new sign-ups only and cannot be applied to an existing FB Plus auto-renew subscription. If you are on the monthly plan and want to take advantage of a new sign up sale, please reach out to support to cancel your account so you can re-sign up before the sale is over.

When does my access end?

View your FB Plus Pass end date on your account page. After the end date, you will no longer have access to FB Plus content or features.

Can I activate additional FB Plus Passes to extend my access?

Yes, you can activate FB Plus Passes from your FB Wallet. If you activate multiple passes, your access will be extended. For example, if you were to activate two 30-day passes, you would have FB Plus access for 60 days.

How do I cancel while on an FB Pluss Pass?

FB Plus access will automatically end on the end date on your account page. If you need to cancel before then, please reach out to support. Please note that FB Plus passes are non-refundable.

Can I purchase additional FB Plus Passes to extend access?

Yes, you can purchase additional FB Plus Passes to extend access at any time by visiting the store. Please note that FB Plus auto-renew plans cannot purchase FB Plus passes.

Where can I find my FB Plus Pass order history?

View your order history to see all store purchases, including purchases that included FB Plus Passes.

How do I switch to an auto-renew plan?

Please wait for your FB Plus Pass access to end, then you can re-sign up for an auto-renew monthly or yearly plan.

Does the Ads Free Player support casting?

Yes, specifically Airplay and Chromecast only (EX: Apple TV 4k, Chromecast Ultra). Other casting options are not supported at this time. See the full Ads Free Player system requirements). If you have an issue with casting, you can switch back to the YouTube Player. See Can I still use the YouTube Player?

How to cast with Chromecast?

Chromecast is supported by using Chromecast dongles (EX: Chromecast gen 3, Chromecast ultra) or SmartTVs that fully support Chromecast. The cast icon will display on the bottom right of the video player. If you do not see the casting icon, fully restarting Chrome can help resolve it.

Please review the system requirements and test the ads free player on your SmartTV before signing up.

How to cast with Chromecast gen 1?

First generation chromecast dongles are not fully supported and have some bitrate / bandwidth limitations. If your Chromecast device is using firmware 1.36.159268 (which can be checked with the Google Home App), it is most likely a first generation Chromecast device.

You can update the video player settings by visiting your account page and change the Default Video Player to "Ads Free Legacy" to better support early generation Chromecast devices.

Please review the system requirements and test the ads free player on your SmartTV before signing up.

Why is the Chromecast icon missing?

Please review the system requirements for Chromecast. Make sure you are using Chrome on desktop or Android and have a supported Chromecast receiver, like a Chromecast ultra or Google TV.

If you still do not see the cast icon, apply any browser updates and fully restart Chrome. The player can take up to 10 seconds to initialize and show the casting icon.

Restarting the Chromecast receiver or your SmartTV can also help.

How to cast with AirPlay?

AirPlay is supported using AppleTV or SmartTVs that fully support AirPlay.

Please review the system requirements for AirPlay compability.

iPhone - Use the airplay icon that will display on the iOS webplayer.

Mac / iPad - Use the airplay icon that will display on the ads free player

Please test the ads free player on your SmartTV before signing up. If you have an issue, please see Apple's trouble shooting tips.

How to cast with Apple Screen Mirroring?

Apple screen mirroring is supported using AppleTV or SmartTVs that fully support AirPlay.

Please review the system requirements for AirPlay / Screen Mirroring compability.

iOS Screen Mirroring - Use the control center screen mirroring icon to cast your screen to an AppleTV or SmartTV that supports screen mirroring.

Mac Screen Mirroring - Use the control center screen mirroring icon to cast your screen to an AppleTV or SmartTV that supports screen mirroring.

Please test the ads free player on your SmartTV before signing up. If you have an issue, please see Apple's trouble shooting tips.

Why do some player controls not work when using AirPlay?

Unlike AppleTV, some SmartTVs do not support all the video player controls. If the 10s quick skip buttons, the progress bar, etc. are unresponsive while using AirPlay, try using the screen mirror feature instead. This can be selected from your iOS / Mac control center.

Can I use the lock screen player controls while using AirPlay?

If your device goes to sleep while using AirPlay, please fully unlock your device and use the player controls from the video itself, not the lock screen. If you try to pause / play / skip from the lock screen while your device is asleep, the video may restart completely. This is a browser limitation due to casting videos from a website (instead of a dedicated app).

Can I use arrow keys to skip or other keyboard controls?

Yes, but it is slightly different than the YouTube Player. Use the tab key to access different areas of the player.

  • Big play button - Press Space or Enter to play
  • Play button in control bar - Press Space or Enter to toggle between play and pause
  • Progress bar - Use up or right buttons to jump forward 5 seconds, use down or left buttons to jump back 5 seconds
  • Full screen - Press Space or Enter to toggle between full screen and not full screen
  • Volume slider - Use up or right buttons to increase volume, use down or left buttons to decrease volume

Can I still use the YouTube Player?

You can update your profile to toggle between the Ads Free Player (both legacy and beta) the YouTube Player. Please note that ads cannot be disabled on the YouTube player and some FB Plus videos require / will automatically switch to the Ads Free player as needed. This option can helpful if you are casting to a SmartTV or device does not support Chromecast or Airplay (check the FB Plus player requirements). This setting can also be changed at anytime.

What to do for MEDIA_ERR_DECODE errors during playback?

This error is displayed when the browser is unable to play back the requested content. This can happen during playback, or more likely, at or towards the beginning.

Please make sure your browser is up to date to the latest version and refresh the page, which can restart a connection that may have dropped.

For iOS. This is a known issue (that is being worked on). The issue revolves around app switching on iOS and how iOS puts apps into a suspended state (also the case when device goes to sleep). If you receive this error, a page reload / refresh will fix it.

What to do for PLAYER_ERR_TIMEOUT, MEDIA_ERR_NETWORK, MEDIA_ERR_ABORTED errors during playback?

This error can happen due to insufficient bandwidth / network speed, a firewall blocking the video data, filtering software (such as Sophos, or Lightspeed Web Filter blocking content), or a general network failure (for example, the internet connection to your home/school/personal computer fails).

Many times a page refresh will resolve the issue the page, which can restart a connection that may have dropped. Also please make sure your browser is up to date to the latest version.

How to Turn of Analytics & Stats?

Although metrics and stats can be interesting, for some it could be distracting or simply something you do not want to see. You can update your account and change "Display Analytics" to "No" and analytics will be hidden completely (even from navigation)! This setting can be changed at any time (you will not lose any data).

My workouts are missing from my dashboard stats?

Only completed workouts will count towards dashboard stats. On the calendar, please make sure to click both the "Mark Complete" button (for each workout video) as well as the "Day Complete" button for the day. Then the completed workouts will update dashboard stats.

Why are my workout stats decreasing?

When viewing workout stats, specifically using "Last 7 days" or "Last 30 days", please note that each day the stats will update. This is because both "Last 7 days" and "Last 30 days" are moving targets (start / end dates) for each new day. Example, a workout completed 30 days ago yesterday will no longer be included in "Last 30 days" ago today.

How to turn off Achievements?

You will earn achievements as you workout and use FB Plus features. To turn off achievements, update your account and change "Display Achievements" to "No" and achievements will be hidden completely (even from navigation)! This setting can be changed at any time.